Service terms

Terms of service

Effective August 21, 2026

These terms apply to requests and bookings for ground transportation arranged through Amadeus Worldwide. Submitting a request does not itself create a confirmed reservation. A booking is confirmed only after availability, price and any special conditions are communicated and accepted, and any required payment is completed.

Quotes and payment

Quotes are based on the information supplied and may change if the itinerary, timing, passenger count, vehicle requirement, waiting time, tolls, parking, taxes or other trip conditions change. Card payments submitted on the secure payment page are transmitted to PayHub for processing. Do not send payment card details by email, text message or through the quote-request form.

Changes, waiting time and cancellations

The quote or confirmation will identify applicable cancellation, change and waiting-time terms. If it does not, please ask before accepting. Late changes are subject to availability and may incur additional charges. Flight monitoring does not guarantee that all delay-related costs are waived.

Passenger responsibilities

You are responsible for accurate itinerary and contact information, timely arrival, lawful conduct, and advance notice of child seats, accessibility needs, oversized luggage, animals or other special requirements. Vehicle capacity and safety rules must be followed.

Local operators

Services may be performed by qualified independent local transportation operators. Amadeus Worldwide coordinates the arrangement and remains your point of contact, while the operating carrier is responsible for the safe operation of its vehicle and compliance with local transport requirements.

Service interruptions

Travel can be affected by weather, traffic, closures, security measures, mechanical issues and other events outside reasonable control. We will use reasonable efforts to communicate and arrange practical alternatives, but arrival times cannot be guaranteed.

Liability

To the fullest extent permitted by law, liability relating to a booking is limited to direct, documented losses caused by a failure to use reasonable care and will not include indirect or consequential losses. Nothing in these terms excludes rights or liabilities that cannot lawfully be excluded.

Contact

Questions about these terms can be sent to info@amadeusworldwide.com or raised before confirming a booking.